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4 Examples of Brands With Brilliant Omnichannel Experiences

4 Examples of Brands With Brilliant Omnichannel Experiences

Did you know that companies with omnichannel customer engagement strategies retain 89% of customers compared to just 33% for those with a weak omnichannel strategy? Furthermore, Google research claims that 42% of in-store shoppers search for information online while in-store. Another extensive study by the Harvard Business Review studied the shopping behavior of just over … Read more

How to Create a Customer-Centric Strategy For Your Business

How to Create a Customer-Centric Strategy For Your Business

Customer-centricity as a business strategy has evolved from being solely about answering customer calls and resolving open tickets.  At its core, it requires businesses to embrace a change in mindset and approach when dealing with customers. It’s all about prioritizing customers to deliver an extraordinary experience across touch-points in a customer’s journey. In this blog, … Read more