"Join over 25 million other readers that have been educated and inspired to transform their life and business"

How to Design a Sales to CSM Handoff That Works

How to Design a Sales to CSM Handoff That Works

Once the deal is closed, you must ensure that new customers use your product as effectively as possible. If not, they’ll think your product or service is no good and that you made empty promises during the selling stage, resulting in your retention rate going down the drain. This is where customer success managers come … Read more