[FAQ]

Hey everyone, so my channel has been growing a little bit lately which is awesome, but I’m running into a new problem. It’s getting harder to keep up with the chat while also trying to focus on the game. I’ve had a few people come in and start spamming links or just being generally toxic, and it’s tough to handle it all myself in the moment.

I’m wondering how you all manage your chat moderation. Are you using bots like Nightbot or StreamElements? At what point did you decide to get human mods, and how did you find people you could trust? Any advice on settings or general strategies would be a huge help.

[Jeff Bullas]

Smart move to get on top of this early.

Short Answer: The most effective strategy is a hybrid model that utilises Twitch’s built-in AutoMod and a third-party bot for baseline filtering, overseen by a small team of trusted human moderators for nuanced enforcement.

This layered approach ensures your chat’s text-based content remains clean without you having to manually intervene constantly.

Your first layer of defence should be technological. Start by properly configuring Twitch’s AutoMod to a level you’re comfortable with for automatically holding potentially inappropriate messages. Next, you need to organise a chat bot like StreamElements or Nightbot to handle the bulk of the spam; this involves setting up text filters for things like excessive caps or symbol usage, enabling link protection to stop unsolicited posts, and creating timers that periodically post your channel’s rules. The second, and more crucial, layer involves human oversight. You should choose one or two of your most long-standing and trusted viewers who understand the specific culture of your community to act as moderators. Their role is not just to timeout or ban users for negative behaviour, but to actively cultivate a positive atmosphere by welcoming newcomers and reinforcing the kind of chat content you want to see.

Cheers,

Jeff

[Author]

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