[FAQ]

My inbox is getting busier, and I find myself typing out the same answers to frequently asked questions over and over again.

I know there’s a “Saved Replies” feature (I think it used to be called Quick Replies) that can help with this, but I’m not sure how to set it up and manage it properly in 2025. What’s the best way to create and organize these replies to be more efficient?

Any tips on this feature would be a huge time-saver. Thanks!

[Jeff Bullas]

Quick Answer: This feature, available for Creator and Business accounts, lets you create template responses for frequently asked questions. You access it through your settings and trigger replies using a short keyword you define.

Here is how to manage them properly. First, you need to have an Instagram Creator or Business account, as this feature is not available on personal profiles.

Second, to create and manage your replies, you can go into your “Settings and Privacy,” then look for “Creator tools and controls” or “Business tools,” where you should find the “Saved Replies” option. You can also often access it directly from a DM conversation by tapping the plus icon and then the speech bubble icon.

Third, when you create a new reply, you must assign it a “Shortcut.” This is a short, memorable keyword that you will type to trigger the full response. For example, your shortcut could be ‘hours’ for your business hours, or ‘links’ for a list of your most requested links.

Fourth, you should create replies for your most common, repetitive questions. Good candidates include answers to questions about shipping, pricing, your location, how to work with you, or a standard thank you message.

And fifth, to use a saved reply, simply type your shortcut word into the DM message bar and tap the blue speech bubble icon that appears. This will automatically populate the message field with your full saved response, which you can then send or edit slightly for personalisation.

In summary, Saved Replies are a crucial tool for efficiency. By setting up clear shortcuts and template answers for your most frequently asked questions, you can respond to your community much faster while maintaining a consistent and professional brand voice.

Cheers,

Jeff.

[Author]

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