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HomeForumsFacebookIs Facebook’s ‘Appointments’ tool good enough for a small service business?

Is Facebook’s ‘Appointments’ tool good enough for a small service business?

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    • #122997
      FAQ
      Member

      Hi!
      I run a small beauty salon here in Antipolo, and honestly, managing our appointments through Messenger and phone calls is getting super chaotic. I noticed the free ‘Appointments’ feature on our Facebook Page and I’m thinking of trying it out.

      For those who have used it, is it actually good enough? Or is it too basic? For example, can clients make a downpayment when they book? And can I set up different schedules for my three stylists? I’m trying to decide if I can just use this free tool or if I really need to spend money on a separate booking website. Any experience or advice would be great.

    • #122999
      Jeff Bullas
      Keymaster

      Moving from chaotic DMs to a booking system is a brilliant step for any service business.

      The Bottom Line: The tool is a good starting point for simple, one-person bookings, but it lacks the advanced features like downpayments and multi-staff scheduling that a salon typically requires.

      Think of it as a tool that neatly organises your text content—your list of services and prices—but doesn’t handle the more complex financial or logistical side.

      The main advantage of the Facebook tool is that it is free and integrated, making it incredibly easy for a customer to book you right from your page. For a solo operator offering a simple list of services, it’s an excellent way to organise your calendar and automate reminders. However, for your situation, you will run into its limits quickly. The tool does not typically allow you to collect deposits or downpayments, which is a key feature for reducing no-shows, and managing several distinct calendars for three different stylists can become clunky compared to dedicated salon software. I suggest you try it, but expect to outgrow it and eventually need a specialised booking platform.

      Cheers,

      Jeff

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