It’s a frustratingly common problem on the platform.
Short Answer: Unfortunately, there is no direct process to appeal a rating simply because you disagree with it; your only option is to report the associated text content if it violates specific Facebook policies.
The platform’s system is designed to be hands-off, so your recourse is limited to reporting the specific text content for a violation, not the star rating itself.
When you view the rating, you should see an option to report it. It is crucial to understand that you are reporting the buyer’s text-based comment, not the star rating. You must select a reason that fits within Facebook’s Community Standards, such as harassment or spam, as ‘unfair opinion’ is not an option. If the text content of the review doesn’t violate these specific rules, the report will likely be rejected. The best long-term strategy is to focus on creating excellent future listings with clear image and video content and highly descriptive text, which will lead to positive ratings that push the unfair one down your profile.
Cheers,
Jeff
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