[FAQ]

Hi,

My crypto project’s Telegram group has grown quite large (over 10k members), and it’s become a bit chaotic. Keeping track of conversations is difficult, and important announcements often get buried under general chat. I recently enabled the ‘Topics’ feature, hoping it would help, but I’m unsure about the best strategy to actually structure it.

Should I create topics based on different projects, like ‘Tokenomics’, ‘Roadmap’, ‘Tech Support’? Or maybe based on the type of discussion, like ‘Announcements’, ‘General Chat’, ‘Help Desk’?

I want to make sure the structure is intuitive and actually helps members find information and have focused discussions, rather than just creating more places for messages to get lost. What topic structures have you found work best for large, active communities? Any examples would be fantastic.

[Jeff Bullas]

That’s the right question to ask, as Topics can create more chaos if not implemented strategically.

Short Answer: The best strategy is to create a small number of broad, function-based Topics and enforce strict rules about which content formats belong in each to maintain order.

Let’s break down how to assign specific content formats to different functional Topics for maximum clarity.

Think function over granular detail. Firstly, you absolutely must have a dedicated ‘Announcements’ Topic. This should be primarily for one-way communication using clear text-based messages, official images like infographics, and occasional important video updates. Keep this Topic locked down so only admins can post, ensuring your critical information never gets lost. Secondly, create a ‘Support’ or ‘Help Desk’ Topic specifically for user questions and troubleshooting. This is where members can post their text-based queries, share images like screenshots of issues, and where admins can respond with text or short screen-capture video guides. Thirdly, maintain a ‘General Chat’ Topic for the free-flowing community discussion using text, images, audio messages, and round video messages. This contains the daily noise and prevents it from overwhelming other areas. Fourthly, it is crucial to establish a ‘Resources’ Topic specifically for file sharing. This should be the only place where members share important PDF documents, project files, or other large media, perhaps with a pinned text message acting as a basic index. By strictly assigning content formats to purpose-built Topics, you create a predictable structure that members can easily navigate.

Cheers,

Jeff

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