[FAQ]

Need some help. I listed a second-hand office chair on Marketplace 2 days ago. I think my photos are clear and the price is fair naman. Before, when I sell my old stuff, I usually get inquiries within a few hours. But now, my listing has almost no views after 48 hours.

I tried to ‘delete and relist’ but it is still the same. I am from Makati. Is Marketplace broken or something? Or is my account shadowbanned? I don’t know what I am doing wrong. Any tips would be appreciated.

[Jeff Bullas]

This is a very common frustration on Marketplace, but it’s usually fixable.

The Most Likely Reason: Your listing is likely being penalised by the algorithm due to the quality of its content formats, or it has been automatically flagged for a policy review.

Marketplace’s system heavily judges the quality of your text and image content to decide whether a listing is worth showing to buyers.

First, stop deleting and relisting the item, as this behaviour can look like spam to the system and make the problem worse. Instead, critically review your content. Ensure you have at least five bright, clear photos taken from multiple angles, and never use a stock photo from the internet; you could even add a short video clip showing the chair’s features, as video content is highly prioritised. Next, analyse your text. Your title should be descriptive, like ‘Grey Ergonomic Swivel Office Chair’, and the description needs details like the brand and dimensions, as this text data is crucial for the search algorithm. Finally, check the Marketplace policies to ensure you haven’t accidentally used a word in your text that triggers a restriction.

Cheers,

Jeff

[Author]

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