FAQ Prompts for Story Highlights
These prompts will guide you in crafting concise and informative responses to common customer questions, ideal for saving in Story Highlights so followers can access answers anytime.
- Product/Service Overview Prompt
- Prompt: “Create a brief FAQ for Instagram Stories that answers, ‘What is [product/service], and how does it benefit me?’ in a way that’s clear and enticing for first-time viewers.”
- Order and Shipping Information Prompt
- Prompt: “Write an FAQ story highlight that covers key questions about order processing times, shipping options, and estimated delivery for customers in different regions.”
- Refund and Return Policy Prompt
- Prompt: “Craft a story series explaining our refund and return policy in simple terms, including steps customers need to follow if they want to initiate a return.”
- Usage Instructions Prompt
- Prompt: “Outline an FAQ for how to use [product/service] safely and effectively, summarizing the most important tips in a few story slides.”
- Common Troubleshooting Prompt
- Prompt: “Create a troubleshooting FAQ for customers experiencing common issues with [product/service], providing quick fixes and tips to resolve them.”
Polls and Surveys for Customer Feedback
These prompts encourage you to engage your audience through interactive Instagram polls and surveys, gathering insights and opinions to improve customer satisfaction and product offerings.
- Product Satisfaction Survey Prompt
- Prompt: “Write a series of poll questions to ask followers about their satisfaction with [product/service], gauging their experience and any areas for improvement.”
- Feature Suggestions Poll
- Prompt: “Create a survey for Instagram Stories that invites customers to vote on new features or product additions they’d like to see from [brand].”
- Customer Pain Points Poll
- Prompt: “Suggest poll questions to help uncover common customer pain points related to [product/service], allowing me to understand their challenges better.”
- New Product Feedback Survey
- Prompt: “Develop a short survey for Instagram Stories asking for initial thoughts on [new product/service], with options for followers to select what they like most and areas they’d improve.”
- ‘How Do You Use It?’ Poll
- Prompt: “Write poll questions that ask customers to share how they use [product/service] in their daily lives, helping me understand different use cases and possibly gathering UGC ideas.”
Prompts for Handling Common Questions in Comments
These prompts are designed to help you respond promptly and professionally to frequently asked questions in the comments, enhancing customer support and transparency.
- Product Detail Reply Prompt
- Prompt: “Create a concise and friendly reply for when followers ask, ‘What’s this product all about?’ highlighting the main features and benefits of [product/service].”
- Price Inquiry Response Prompt
- Prompt: “Write a polite response for handling ‘How much does this cost?’ in comments, including any relevant price variations, discounts, or link to full details.”
- Stock Availability Reply
- Prompt: “Draft a reply to let customers know about product availability, especially for popular or limited-stock items, and encourage them to act quickly if needed.”
- ‘Where to Buy’ Question Response
- Prompt: “Create a response to comments asking where they can purchase [product/service], providing a direct link or instructions to locate it on my website.”
- Customer Service Contact Prompt
- Prompt: “Write a response for instances where a customer has a specific question or issue that requires direct support, inviting them to reach out via DM or email for personalized help.”
How-to and Explainer Content for Product/Service Use
These prompts will assist you in providing step-by-step instructions and educational content on how to use your products or services effectively, helping customers get the most value from their purchase.
- Basic How-to Guide Prompt
- Prompt: “Create a step-by-step Instagram post or story that explains how to use [product/service] effectively for first-time users, including any key tips to maximize results.”
- ‘Do’s and Don’ts’ Explainer
- Prompt: “Outline a post sharing the ‘do’s and don’ts’ of using [product/service], helping customers avoid common mistakes and get the best possible experience.”
- Advanced Usage Tips Prompt
- Prompt: “Write a series of tips for advanced users who are already familiar with [product/service] but want to explore new ways to enhance their results.”
- Product Maintenance Guide
- Prompt: “Develop a story series on how to maintain [product] over time, including cleaning, storage, and troubleshooting tips to ensure lasting quality.”
- Step-by-Step Story Tutorial
- Prompt: “Suggest a series of Instagram Stories that guide customers through setting up or using [product/service] for the first time, with clear visuals and captions.”