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  • http://www.alongwayoff.com Miles

    Companies are coming to terms with the growth and use of Social Media within and without their organisations and some of the companies that I deal with are grappling with its implications and how to use it in a postive way.

    “positive” is spelled wrong. You are missing the “i”.

  • http://juliakinslow.wordpress.com/ Julia Kinslow

    Hi Jeff:

    I often read your blog posts because you offer great content. I “tweet” them out or share on LinkedIn to my followers.

    How about you add a “Share This” or “Add This” button on the beginning or end of your blog posts to make it easier for us to spread your great content?

    It is easy to add to WordPress and will make your information more viral than you can imagine.

    I added it to mine and it sends back analytics weekly so I know what readers are doing with my information. Only a suggestion.

    All the best to you, Julia

  • Myra Davis

    I read all your article and I want to share your good article and blog on twitters. It would be nice if you add on your website the ( retweet this) so everyone can read your great article.

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  • http://scottgould.me Scott Gould

    This is quite a problem. I draw up guidelines for every organisation that we work with – which is part of a good integration.

    And this is the point – most people are providing tactics. Some provide strategy. Even fewer provide integration

  • Piyush Aggarwal

    very very fascinating indeed. I can’t imagine that social media policy is still an alien concept in India..

  • http://chassler.com Chad Hassler

    I think companies have to be careful here. Policy can be the death knell of any company because it gets in the way of humanity. In my opinion, using social media to connect with customers is all about humanity. You can’t be very human when there’s a policy between you and your customers.

    Ask anyone that works in customer service. The policy can be a real bummer. Ask the customers that get screwed over by policy instead of being treated like human being.

    Policy scares the crap out of me. If you can’t trust your employees to connect with customers the right way, you’ve hired the wrong employees to do it. You ask your employees to talk to customers to get sales right? Is there a policy to be followed to achieve sales? Or do you trust in your great salespeople to deliver incredible experiences without the need for a policy or road map for success.

    Or worse….a road map to avoid destruction. ::shivers::

  • http://mariosundar.wordpress.com/ Mario Sundar

    Perfect timing.

    I just commented on the recent Twitter employee fiasco, which yet again highlights the need for companies to proactively come up with a social media policy.

    Would love your thoughts. Here’s the post I just published. http://mariosundar.wordpress.com/2010/03/05/company-social-media-policy/

  • http://twitter.com/mnburgess Mark Burgess

    Drafting a social media policy for the enterprise will become even more important than having a privacy policy for a firm’s e-commerce website. Brand risk is high with one.

  • http://www.rtraction.com Titus Ferguson

    I know that this is an older post, but I wanted to let you know about a social media resource.

    PolicyTool.net helps companies that are just starting to get involved in social media build a free social media policy. After answering 12 questions about your business and what you do or do not want employees to do online you are given a customized policy.

    The tool is 100% free; our only goal is to get people and companies conversing online.

    http://www.policytool.net

  • http://blog.cdginteractive.com Heidi Strom Moon

    Great post. This topic can’t be covered enough given the PR and customer service implications for organizations and companies. (We’ve been following it ourselves since last March. See our blog post, “Rules of Engagement, Social Media Style”: http://bit.ly/9dYYLf)

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  • http://mysocialmediapolicy.wordpress.com vstorey

    Hi Jeff

    It’s a really important risk management issue – where do employees go for reference if there is no social media policy in place?

    We have developed what we believe to be the first Australian sample social media policy – it applies all the relevant legislation as well as covering the various risk management areas.

    It can be downloaded from our website http://www.blandslaw.com.au/checklist_ssmp.html

    I hope your readers find this useful!

  • http://soulati.com/blog Jayme Soulati

    There are so many more elements than just a social media policy that are important to preparation prior to launching social media campaigns/programs.

    Is the frontline sales force and customer service team in order? What messaging is in place to keep positioning synchronized across the spectrum of customer touch points and spokespeople? Who has the role of social media, and are they trained and in touch with senior teams to extract the news from the organization? What about quality control?

    Just launching a Facebook page or Twitter account does not constitute good social media practice. There’s so much more.

    Put your house in order first before you launch; you’ll be that much more successful.

  • http://www.juliansummerhayes.com Julian Summerhayes

    Jeff

    WOW a great post, and really timely for me. Just to say that the Link for Lauryl doesn’t appear to work but other than that a great treasure trove of material. As a lawyer in private practice who is insanely passionate about the power and influence of social media, I am quite sure that as the market matures there will come about or develop accepted standards or protocols, even if the platforms change. I very much hope that good old fashioned common sense still has a part to play and the policies do not make the engagement aspect so moribund as to dissuade people from making that leap which often leads to real *magic*.

    Regards
    Julian

  • http://www.priorityresults.com/blog Jon Kidder

    Here are some examples of the guidelines and policies that are being written in relation to employee fan page use on Facebook in the Hospital industry. http://priorityresults.com/blog/examples-of-healthcare-social-media-guidelines-policies-rules-restrictions-and-formalities/

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  • http://www.markshaw.biz Mark Shaw

    Hi Jeff, I am always amazed at businesses. They let their staff answer their phones, attend meetings representing the company, hand out business cards etc…but so often they then ban their members of staff from utilising Twitter etc..Staff should be encouraged to Tweet and companies should harness the value that this could give their business. But yes… they need guidance, support and training…

    Mark

  • http://www.sleepezcenter.com Raquel Rothe

    Jeff, this is a great subject to cover! As a small business owner, I have many hats to wear and sometimes the most obvious things get the least followup so this is very enlightening to me and I agree with the importance as we address the growth of social media.

  • http://www.ivanwalsh.com Ivan Walsh

    Hi Jeff,

    One way to get buy-in to the development of these policies is to outline where and how you can save money and reduce costs. I wrote some articles for the Klariti Small Business site here http://klariti.com/Social-Media-Policy-Templates/social-media-policy-marketing-guidelines.shtml.

    I hope this isn’t too self-promotional as the tutorials may be of use to your colleagues.

    Regards,

    Ivan

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  • Jakki

    Thanks Jeff, 
    We have trained hundreds of small business owners in rural and regional areas of Australia for the past few years and have guided each one through writing a social media policy. What we have discovered is that there is no such thing as common sense when it comes to social media. So I humbly disagree with the statement “that it is a lot common sense”, as what is common to you is not common to me. This is especially so when you blend generations in a workplace. Some communication techniques, styles and language differ greatly between generations and what is acceptable to some is considered offensive to others. So sitting down and having a team/staff meeting to formalise your social media policy is essential. It will allow everyone in the workplace to reach an understanding of what is sensible for the common voice of the business and is far more sensible than to suggest to use common sense.

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  • http://jeffbullas.com Jeff Bullas

    Thanks Bruce for your comments and I will go and check those links out.

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